InstallerNet Member Requirements
Upon acceptance and approval, you will be contacted regarding specific client service requirements and mutually agreed upon labor rate charges. As an InstallerNet member you understand that you are not an agent or representative of InstallerNet’s clients, and your business relationship is solely with InstallerNet. InstallerNet, upon its sole discretion and at any time, has the right to deny this application or agreement, assign work to any network member, or terminate your membership.
Customer Satisfaction is our Priority
Allow InstallerNet to manage the transaction to the customer’s satisfaction. Don’t let disagreements with the customer, questions about the product, or extra needed parts hinder the overall experience for you or the customer. The last thing InstallerNet Members or InstallerNet needs is for an issue to rise to the attention of our Clients without InstallerNet knowing about it and having a chance to solve the problem first. If customer satisfaction, or yours, is ever in doubt please call us at 800-950-9869.
Customer Scheduling and Communications
Our clients and their customers must be able to contact you during normal business hours for service. Voicemail messages are acceptable provided calls are returned before the end of the business day. You should make every effort to provide the installation quickly for the customer.
Description of Work Performed
Make sure you understand and follow the scope of work that is described on the Purchase Order for all work performed to meet the customer’s expectations. Any items removed from the customer’s home/vehicle to facilitate installation are the property of the customer and must be returned to the customer when the installation is completed.
Protect Yourself and Your Business
Perform basic pre and post installation inspections to prevent disagreements about pre-install conditions. Take photos before and after.
You Must have a Purchase Order
Due to essential corporate accounting policies, and commercial law, it is imperative that all installs be covered by a Purchase Order in the name of your business. Under no circumstances should you begin work without first confirming you have a Purchase Order.
Service Event Completion Submissions
You are required to notify InstallerNet as soon as possible upon the completion of a service event. This is usually done through ExpressPay after receiving Purchase Order authorization.
Keep Payment Amounts Confidential
Do NOT tell the customer what InstallerNet is paying you. Always treat the installation event like a scope of work for which you are being paid per the PO provided.
Carry Proper Insurance
Any damages that occur while the customer’s vehicle is in your custody are your responsibility. You must always have proper insurance coverage with a current certificate of insurance on file with InstallerNet.
Background Checks
No InstallerNet Member employee shall be permitted to go onsite to a residence or business unless that employee has a current background check on file. The background check must, at minimum, include a 50-State Sex Offender Registry search, Federal Criminal, Social Security, Super Criminal, and County Criminal searches. No felonies or sex offenses allowed.
No Business Guarantee
InstallerNet is unable to promise any Member a minimum quantity of business. Likewise, you are not under any obligation to accept a purchase order from InstallerNet unless you can agree to the pricing, timing and terms listed on it.
Code of Conduct
InstallerNet members are expected and required to always maintain a professional level of conduct while in the presence of an InstallerNet customer or client. All work performed will be of a safe, secure, and professional manner. All personal information discovered in performing the service event is confidential.
Document date: 4/16/2026